Road rage is a classic example. I have to say that I haven´t seen that much road rage in London at all. In other countries, people just shout incongruencies, anything that comes across their minds to whoever dares taking the wrong turn or does not go when the light finally turns green.
It can be dangerous to sit next to a driver in such a state. I often think that it is much better idea to take the bus than getting into a car with them! What do you do in those cases? Does a quiet word afterwards work?
Online rage is different. Offline, we can get shouted at by an angry driver or even hit. When we are online, it can be hard at times to see if someone is angry or, even, being sarcastic. On the other hand, what happens when it is us who are angry? How do we avoid or manage full-blown rage? An article published on the CNN website on their coverage on netiquette, mentions 5 tips to help manage online rage.
Funny enough, none of them are really anything new: beware of drunken e-mailing or facebooking or go outside for a bit before doing anything else. The authors also mention using humour to vent our anger, just like the @BPGlobalPR Twitter account. OK, that oil spill might not be a funny story, but people could use that account in what they call ´twitterverse´.
Any other ideas?